Returns & Exchanges

At Cozy Witch Club, every item is made especially for you! Because our products are made to order, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or selecting the wrong color or product variation.

We want you to love your order, though, so if something arrives damaged, defective, misprinted, or incorrect, please reach out using the Contact page or email us at hello@cozywitchclub.com and we'll be happy to help.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

Once we've reviewed your request and confirmed that the item qualifies, we'll arrange a replacement at no additional cost to you. In some circumstances, another resolution may be offered instead.

There is no need to return a damaged or defective item unless we specifically ask you to do so.

Sizing & Exchanges

Because each Cozy Witch Club item is made to order, we cannot offer exchanges or replacements if you ordered the wrong size or would simply prefer a different size, color, or style.

Please review the size chart provided on the product page before placing your order. Measurements may vary slightly due to the manufacturing process, and minor size differences of less than 1 inch from the listed size guide are not considered defects.

If you're unsure which size to choose, feel free to contact us before ordering and we'll be happy to help.

Order Changes & Cancellations

Orders are sent into production shortly after they are placed. If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once your order has entered production.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, we cannot guarantee a free replacement or refund. Additional shipping and/or production costs may apply if the order needs to be made and shipped again.

If you notice an error in your shipping address after placing your order, please contact us immediately. If the order has not yet entered production or shipped, we will do our best to update it.

Lost Packages

If your tracking information shows that your package has not been delivered within the expected delivery timeframe, please contact us so we can look into it.

Before contacting us, we recommend:

• Double-checking that the shipping address on your order is correct
• Checking around your property and with other household members
• Contacting your local postal carrier, as packages may occasionally be held for pickup

If your package is confirmed to be lost in transit and the issue was not caused by an incorrect shipping address or other customer error, we will work with our fulfillment partner to determine the appropriate resolution.

Please Note

Slight variations may occur between products due to the printing and manufacturing process. These variations are normal and do not necessarily indicate a defective product.

For embroidered products, small differences in stitching, texture, backing, or the appearance of very fine details may occur.

For direct-to-garment (DTG) printed apparel, you may occasionally notice a slight odor or visible pre-treatment residue when your item first arrives. This is a normal part of the printing process and should disappear after the first wash.

Need Help?

If there's a problem with your Cozy Witch Club order, please contact us with your order number and photos of the issue. We'll do our best to make things right.

Thank you for supporting Cozy Witch Club and our spooky little corner of the internet. 🖤