Shipping policy
Shipping Policy
At Cozy Witch Club, every item is made to order especially for you. Because our products are created on demand rather than pulled from pre-made inventory, please allow time for both production and shipping when placing your order.
Currently, we ship exclusively to Canada and the United States.
Processing & Production Times
Most orders are produced within 2–7 business days before shipping.
Production times may vary depending on the product, order volume, availability, and time of year. During holidays, sales, product launches, or other busy periods, production may take a little longer.
Please note that production time is separate from shipping time.
Shipping & Delivery Times
Once your order has finished production, it will be shipped to the address provided at checkout.
Delivery times vary depending on the product, fulfillment location, destination, and shipping method. Any delivery dates provided at checkout or through tracking are estimates and are not guaranteed.
Unexpected carrier delays, severe weather, holidays, customs processing, and other circumstances outside of our control may affect delivery times.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Rates may vary depending on the products in your order, delivery destination, and available shipping method.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Please allow up to 24–48 hours for tracking information to begin updating after your shipping confirmation is sent.
Multiple Packages
Don't be alarmed if your Cozy Witch Club goodies don't all arrive together!
Some products may be produced at different fulfillment facilities. As a result, an order containing multiple items may occasionally be shipped in separate packages and arrive at different times.
When available, you'll receive tracking information for each shipment.
Shipping to Canada
We ship to customers throughout Canada.
Whenever possible, orders may be fulfilled closer to their destination to help reduce shipping times and costs. However, depending on the product and availability, some orders may be produced and shipped from outside Canada.
Orders entering Canada from another country may be subject to customs duties, import taxes, or other fees imposed by Canadian authorities. Any applicable import charges are the responsibility of the recipient.
Shipping to the United States
We ship to customers throughout the United States.
Orders may be fulfilled by different production facilities depending on the product, availability, and delivery destination.
Shipping Addresses
Please carefully review your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address at checkout. Cozy Witch Club cannot guarantee a free replacement or refund for orders that are undeliverable, delayed, or lost due to an incorrect or incomplete address provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet entered production or shipped, we'll do our best to update it, but changes cannot be guaranteed.
Additional shipping and/or production charges may apply if an order needs to be reproduced or reshipped because an incorrect address was provided.
PO Boxes
For the most reliable delivery, we recommend using a physical street address whenever possible.
PO box delivery may not be available for all products, fulfillment locations, or shipping methods. Certain expedited shipping options may also be unavailable for PO box addresses.
Delayed or Lost Packages
Occasional shipping delays can happen after an order leaves the fulfillment facility.
If your tracking information hasn't updated for an extended period or you believe your package may be lost in transit, please contact us with your order number and we'll be happy to look into it.
Before contacting us, we recommend:
- Confirming that the shipping address on your order is correct
- Checking around your property, mailbox, or parcel locker
- Checking with other members of your household or neighbors
- Contacting the shipping carrier for additional delivery information
If a package is confirmed to be lost in transit, we'll work with our fulfillment partner to determine the appropriate resolution.
Packages Marked as Delivered
If tracking shows your package as delivered but you can't locate it, please first check around your property, with household members or neighbors, and with the shipping carrier.
Cozy Witch Club cannot guarantee a refund or replacement for packages confirmed as successfully delivered to the address provided at checkout. However, please contact us and we'll do our best to help you determine the next steps.
Questions About Your Order?
If you have any questions about shipping or the status of your Cozy Witch Club order, please contact us with your order number and we'll be happy to help.
Thank you for supporting Cozy Witch Club and keeping spooky season alive all year long. 🖤